Seller Documentation 

Last Updated: 12 January 2026

Welcome to Shoppermart, operated by ZENOVERSE TECHNO PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). This page outlines the requirements, guidelines, and documentation needed for vendors to sell on our multi-vendor fashion platform. By registering as a seller, you agree to comply with these policies.

1. Seller Eligibility

To register as a seller on Shoppermart, you must:

  • Be a registered business entity or an individual legally allowed to sell products in India.

  • Provide accurate and verifiable business or personal information.

  • Have the ability to fulfill orders reliably and manage customer service.

2. Required Documentation

All vendors must submit the following documents for verification:

  1. Business Proof

    • GST Registration Certificate (mandatory for Indian vendors)

    • Business PAN or Tax Identification Number (TIN)

    • Company registration documents (if applicable)

  2. Identity Proof

    • Aadhaar Card, Passport, or Driver’s License

  3. Bank Account Details

    • Bank account in the name of the vendor or business for payouts

  4. Product Documentation (if applicable)

    • Product compliance certificates (for regulated items)

    • Brand authorization letters (if selling branded goods)

Note: Seller verification must be completed before listing products.

3. Product Listing Guidelines

  • Product images should be high-quality, clear, and true to the product.

  • Titles, descriptions, and specifications must be accurate.

  • Avoid listing prohibited items (weapons, counterfeit goods, restricted chemicals, etc.).

  • Pricing must be transparent and include applicable taxes.

4. Order Fulfillment

  • Vendors are responsible for timely processing and shipping of orders.

  • Shipment must be made using verified logistics partners.

  • Accurate tracking information must be provided to the customer.

  • Vendors must respond promptly to customer inquiries or complaints.

5. Returns & Refunds

  • Vendors must comply with Shoppermart’s Refund & Return Policy.

  • Vendors are responsible for approving returns, replacements, or refunds according to policy guidelines.

  • Fraudulent or abusive handling of returns may lead to account suspension.

6. Seller Payouts

  • Payouts are processed on a weekly or monthly basis depending on vendor preference.

  • Payments will be transferred to the bank account provided during registration.

  • Platform fees or commissions will be deducted as per the vendor agreement.

7. Seller Responsibilities

  • Maintain inventory accuracy to prevent stockouts or overselling.

  • Ensure all products meet quality and safety standards.

  • Keep business and tax documents up to date.

  • Follow Shoppermart’s terms and policies to maintain a trustworthy marketplace.

8. Prohibited Activities

Vendors must not:

  • List counterfeit, stolen, or illegal products

  • Manipulate reviews or ratings

  • Engage in fraudulent transactions

  • Share customer personal information for unauthorized purposes

Violation of these rules may result in account suspension or termination.

9. Termination of Seller Account

Shoppermart reserves the right to suspend or terminate any seller account for:

  • Breach of platform policies

  • Repeated complaints from customers

  • Fraudulent activity or misuse of the marketplace

10. Contact Seller Support

For assistance with registration, verification, or selling on Shoppermart, contact:

Company Name: ZENOVERSE TECHNO PRIVATE LIMITED
Address:  D-9, Ground floor, Sector 3, Noida, Gautambuddha nagar, Uttar Pradesh, India- 201301
Email: info@zenoverse.in
Phone: ‪+91 9910656241