Refund and Cancellation Policy

Last Updated: 12 January 2026

At Shoppermart, operated by ZENOVERSE TECHNO PRIVATE LIMITED, we strive to provide a smooth shopping experience for all our customers. This Refund and Cancellation Policy outlines the procedures, conditions, and timelines for refunds and order cancellations on our platform.

By placing an order on Shoppermart, you agree to follow this policy.

1. Order Cancellation

a) Before Shipment

  • Customers can cancel an order before it is shipped by contacting customer support through email, contact form, or account dashboard.

  • Upon successful cancellation, a full refund will be initiated to the original payment method.

b) After Shipment

  • Once the order has been shipped, cancellation is generally not allowed.

  • Customers may initiate a return after receiving the product as per the Refund & Return Policy.

2. Eligibility for Refund

Refunds are eligible under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery

  • The product does not match the description on the platform

  • The order was cancelled before shipment

Note: Products returned due to buyer’s personal preference (e.g., change of mind) may be subject to vendor-specific return policies.

3. Refund Process

  • Refund requests must be submitted through the My Orders section or by contacting support.

  • Once the return is approved, the refund will be processed to the original payment method.

  • Refunds may take 7–10 business days depending on the payment gateway and bank.

4. Partial Refunds

  • Partial refunds may be provided in cases such as:

    • Items missing from the order

    • Discounts or promotional offers adjustments

    • Damage during transit affecting only part of the order

5. Non-Refundable Items

  • Innerwear, lingerie, and personal care items (unless defective)

  • Customized or personalized products

  • Products marked as “Non-Returnable” or “Final Sale”

6. Shipping Charges & Refunds

  • Shipping charges are generally non-refundable unless the return is due to a vendor or platform error.

  • Reverse pickup charges may apply as per vendor policy.

7. Contact Support

For cancellations, refunds, or related inquiries, please contact our customer support team:

Company Name: ZENOVERSE TECHNO PRIVATE LIMITED
Address:  D-9, Ground floor, Sector 3, Noida, Gautambuddha nagar, Uttar Pradesh, India- 201301
Email: info@zenoverse.in
Phone: ‪+91 9910656241