Zenoverse Techno Private Limited (Marketplace)
Effective Date: 01-Jan-2025
At Zenoverse Techno Private Limited (“we,” “us,” “our”), we are committed to providing a smooth shopping experience for our customers. This Refund and Cancellation Policy applies to all purchases of clothing and accessories made through our platform shoppermart.in (“Site”).
By making a purchase, you agree to the terms of this policy.
1. Cancellation Policy
1.1 Cancellation by the Customer
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Before Shipment: Orders may be canceled anytime before they are shipped by contacting our customer support team at info@shoppermart.in.
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After Shipment: Once shipped, orders cannot be canceled.
To cancel, please provide your order number, name, and details. Once verified, we will process your cancellation request and issue a full refund to your original payment method.
1.2 Cancellation by Zenoverse Techno Private Limited
We reserve the right to cancel an order in cases such as:
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Non-availability of the product (out of stock).
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Payment issues (authorization failure, incomplete payment).
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Inaccurate product information (price or description errors).
If your order is canceled, you will receive a full refund. Notification will be sent via email.
2. Refund Policy
2.1 Refund Eligibility
Refunds apply in the following cases:
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Damaged or Defective Products: Clothing or accessories found defective or damaged on delivery.
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Wrong Product Delivered: If the product received does not match the order.
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Cancellation Before Shipment: Full refund of prepaid orders canceled before dispatch.
2.2 Refund Process
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Contact our support team within 7 days of delivery with your order number and reason.
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For defective or wrong products, please share photographic proof.
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In most cases, a reverse pickup will be arranged.
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Once the product is received and inspected, refunds will be processed to your original payment method within 7–10 business days.
2.3 Refund Methods
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Credit/Debit Card: 7–10 business days.
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UPI/Wallets: Up to 5 business days.
2.4 Non-Refundable Situations
Refunds will not be issued if:
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The product shows signs of use, washing, alterations, or damage caused after delivery.
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The return is requested beyond 7 days from delivery.
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Items are returned without original tags, packaging, or invoice.
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The return reason is simply “change of mind” after delivery.
3. Returns Policy
3.1 Returns Eligibility
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Returns are accepted for clothing and accessories that are defective, damaged, or incorrectly delivered.
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Requests must be initiated within 7 days of delivery.
3.2 Returns Process
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Contact customer support with your order details and reason for return.
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If approved, we will provide instructions or arrange for reverse pickup.
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For defective/wrong products, return shipping is free of charge.
3.3 Non-Returnable Products
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Used or washed clothing.
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Products without original tags, labels, or packaging.
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Customized or altered items.
4. Exchange Policy
Exchanges may be provided for size or color issues (subject to stock availability). The original product must be returned in unused condition before the replacement is shipped.
5. Contact Us
For cancellations, refunds, or returns, please contact:
Zenoverse Techno Private Limited
📧 Email: info@shoppermart.in
📞 Phone: +91 9910656241
🏢 Address: D-9, Ground Floor, Sector 3, Noida, Gautambuddha Nagar, Uttar Pradesh – 201301
6. Policy Updates
We may modify this Refund and Cancellation Policy from time to time. Updates will be posted on this page with a revised Effective Date.
7. Governing Law
This policy is governed by and construed under the laws of India. Disputes will be resolved in accordance with our Terms and Conditions.