Anti-Fraud and Security Policy

Last Updated: 12 January 2026

At Shoppermart, operated by ZENOVERSE TECHNO PRIVATE LIMITED, we are committed to protecting our customers, vendors, and the platform from fraudulent activity and ensuring the highest level of security for all transactions and personal information. This Anti-Fraud and Security Policy outlines the rules and measures in place to safeguard our marketplace.

By using Shoppermart, you agree to comply with this policy.

1. Fraud Prevention

Shoppermart actively monitors for any suspicious or fraudulent activity, including but not limited to:

  • Fake accounts or identity theft

  • Unauthorized payment transactions

  • Manipulation of product reviews, ratings, or feedback

  • Misuse of coupons, discounts, or promotional offers

  • Vendors listing counterfeit or illegal products

Any detected fraudulent activity may result in account suspension, termination, and legal action.

2. Vendor Responsibilities

Sellers must:

  • Provide accurate business and product information

  • Ensure products are authentic and legal

  • Fulfill orders in a timely and professional manner

  • Report any suspicious activity related to their account or customers

Vendors failing to comply may face penalties, withholding of payouts, or account termination.

3. Customer Responsibilities

Customers are expected to:

  • Use accurate personal and payment information

  • Report any suspicious emails, messages, or transactions immediately

  • Avoid sharing login credentials with others

  • Do not attempt to manipulate or exploit the platform

4. Payment Security

  • All transactions on Shoppermart are encrypted using SSL (Secure Socket Layer) technology.

  • Sensitive information such as credit/debit card details are never stored on our servers.

  • Payments are processed securely through trusted third-party gateways.

5. Account Security

  • Users and vendors are responsible for keeping their login credentials confidential.

  • Shoppermart recommends using strong passwords and changing them periodically.

  • Any unauthorized access or account compromise must be reported immediately.

6. Monitoring & Investigations

  • Shoppermart may monitor accounts, transactions, and activity patterns to detect fraud.

  • Suspicious activity may be investigated, and accounts may be temporarily frozen during investigation.

  • The platform reserves the right to withhold payouts or block orders if fraud is suspected.

7. Reporting Fraud

If you suspect fraudulent activity on Shoppermart, please contact our security team immediately:

Company Name: ZENOVERSE TECHNO PRIVATE LIMITED
Address:  D-9, Ground floor, Sector 3, Noida, Gautambuddha nagar, Uttar Pradesh, India- 201301
Email: info@zenoverse.in
Phone: ‪+91 9910656241

Include relevant details such as order ID, account information, and a description of the issue.

8. Legal Action

  • Shoppermart reserves the right to take legal action against users or vendors engaged in fraudulent or malicious activity.

  • Law enforcement may be involved for serious violations.

9. Policy Updates

This Anti-Fraud and Security Policy may be updated from time to time. Updates will be posted on the website, and continued use of the platform constitutes acceptance of the revised policy.