Privacy Policy

Last Updated: 12 January 2026

Welcome to Shoppermart, operated by ZENOVERSE TECHNO PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By accessing or using Shoppermart, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment details (processed securely via third-party payment gateways)

b) Account & Vendor Information

  • Login credentials

  • Order history

  • Vendor/store details (for sellers registered on our platform)

c) Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process orders and payments

  • Deliver products and services

  • Manage customer and vendor accounts

  • Communicate order updates, offers, and support requests

  • Improve website functionality and user experience

  • Prevent fraud and ensure platform security

  • Comply with legal and regulatory requirements

3. Multi-Vendor Marketplace

Shoppermart operates as a multi-vendor fashion platform.

  • Vendors may access customer details strictly for order fulfillment purposes.

  • Vendors are required to follow applicable data protection laws.

  • We are not responsible for the independent privacy practices of individual vendors.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website performance

  • Remember user preferences

  • Analyze traffic and usage patterns

You can control or disable cookies through your browser settings, but some features may not function properly.

5. Sharing of Information

We do not sell or rent your personal information. We may share information with:

  • Trusted service providers (payment gateways, delivery partners, hosting services)

  • Vendors for order processing

  • Legal authorities if required by law

All third parties are obligated to protect your data.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. While we strive to use commercially acceptable means to safeguard data, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your account (subject to legal obligations)

  • Opt out of promotional communications

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Shoppermart does not knowingly collect personal information from children under the age of 18. If such information is identified, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Company Name: ZENOVERSE TECHNO PRIVATE LIMITED
Address:  D-9, Ground floor, Sector 3, Noida, Gautambuddha nagar, Uttar Pradesh, India- 201301
Email: info@zenoverse.in
Phone: ‪+91 9910656241