Refund and Warranty Policy

Last Updated: 12 January 2026

At Shoppermart, operated by ZENOVERSE TECHNO PRIVATE LIMITED, we are committed to providing a seamless shopping experience and ensuring the satisfaction of our customers. This Refund and Warranty Policy outlines the conditions under which refunds and warranties are offered for products purchased on our platform.

By purchasing from Shoppermart, you agree to follow this policy.

1. Refund Policy

a) Eligibility for Refund

Refunds are applicable in the following situations:

  • The product is defective, damaged, or not functioning upon delivery

  • The product received does not match the description or specifications on the website

  • Orders canceled before shipment

b) Non-Refundable Items

  • Innerwear, lingerie, socks, and personal care items (unless defective)

  • Customized or personalized products

  • Products marked as “Non-Returnable” or “Final Sale”

c) Refund Process

  • Refund requests must be submitted through your account dashboard or via customer support.

  • Once the return is approved, the refund will be processed to the original payment method.

  • Refund processing may take 7–10 business days depending on the payment method and bank.

2. Warranty Policy

a) Product Warranty

  • Some products listed on Shoppermart may come with manufacturer or vendor warranties.

  • Warranty coverage, duration, and terms vary by product and vendor. Always check the product description for warranty details.

b) Warranty Claims

  • Warranty claims must be submitted to the vendor directly via the contact details provided with the product or through Shoppermart support.

  • Customers may be required to provide proof of purchase, product photos, or other documentation.

c) Warranty Limitations

  • Warranty does not cover damages caused by misuse, accidental damage, or unauthorized repairs.

  • Physical wear and tear due to normal usage is not covered.

  • Any modifications or repairs done outside the authorized channels may void the warranty.

3. Return & Replacement

  • Products found defective under warranty may be repaired, replaced, or refunded at the discretion of the vendor.

  • Return shipping charges related to warranty claims are generally the responsibility of the vendor, unless otherwise stated.

4. Contact Support

For assistance with refunds or warranty claims, please contact our customer support team:

Company Name: ZENOVERSE TECHNO PRIVATE LIMITED
Address:  D-9, Ground floor, Sector 3, Noida, Gautambuddha nagar, Uttar Pradesh, India- 201301
Email: info@zenoverse.in
Phone: ‪+91 9910656241